FFS Case Study

As VIZIO showed up on the shelves of many national retailers; Wal-Mart, Sam's club, and Sears just to name a few, their initial customer and support service center became a popular place for consumers to call. Due to VIZIO's exceptional product performance at breakthrough prices, coupled with today's most competitive service policies, such as free on-site repairs for a full year after purchase, growth became inevitable.

Soon their existing phone system, just a couple years old, was no longer able to accommodate their operation. VIZIO updated their technology for the 40 employees by choosing Frontier Shield as their procurement method. Fortunately they made this smart decision, because with only three months into the contract, they experienced another tremendous growth period. They needed to double their service center.

Due to the new solution no longer meeting their needs under the Shield contract, VIZIO was able to replace the solution with just three months into the contract. There were no financial penalties, no rollover charge, and no hidden fees.

The Solution

VIZIO soon moved to a new, larger facility and expanded their call center operation to accommodate upwards of 120 employees with a lot of room for additional growth. The new solution is covered by a full maintenance plan and includes software and hardware that's capable of accommodating up to 1500 employees and the flexibility for telecommuting.

Because of the smart decision to pay for their communications equipment with Shield, VIZIO was able to have a large positive impact for their bottom line.

The technical support manager from VIZIO that was the point of contact when working with Frontier Financial, stated:

"The whole system replacement process was a good experience. Once we made the decision on the new system, everything went forward as planned. It was completely seamless. We are now much more efficient in our support efforts and can add more people as needed. For a fast-growing business like ours, Frontier Shield was the clear choice."

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About Frontier Financial Solutions (FFS)

Frontier Communications partnered with TAMCO to design Frontier Financial Solutions (FFS). Branded financing solutions for all Frontier Communications CPE sales.

While FFS provides traditional capital expense (CAPEX) lease options, the greatest value lies in Frontier Shield. Shield is technology equipment as a service. It is a monthly payment option for your technology solution that works like a termed rental, found nowhere else on the market.

Shield meets technology needs today, saves capital for something unanticipated tomorrow, and has greater flexibility and control than loans, bank lines, traditional leases, or cash purchases.

VIZIO

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The Solution

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